Delivery Policy for the HEYS.RO Online Store

Orders are processed only on business days. Orders placed on Saturdays, Sundays, and public holidays are processed on the next business day and are confirmed via email or phone.

The delivery time for orders is between 10 and 14 business days, depending on both the location of the goods stored in the Heys GmbH European logistics center in Germany and the delivery address. Information about the delivery time can be found in the product description.

Deliveries are made through the courier company Packeta Romania. A delivery fee (20 lei) is added to the order value. If the order value exceeds the amount specified in the announcement banner on the homepage (499 lei), which represents the minimum amount for free delivery, the customer does not incur any delivery costs.

If, upon receiving the package, the customer notices that the package is damaged, they must act in accordance with the provisions of Emergency Ordinance no. 13/2013 regarding postal services.
Visible defects must be reported at the time of delivery and receipt of the products. A visible defect is understood as any defect that can be detected by simply examining the product. According to Article 1690 of the Civil Code, if upon inspection apparent defects are found, the buyer must inform the seller of these defects without delay. In the absence of such notification, it is considered that the seller has fulfilled their obligation.