Return Policy for the HEYS.RO Online Store

When you make a purchase at the Heys.Ro online store, you don't have to worry about size or color.
Our customers have the option to return purchased and unused goods within 14 days from the date of receiving the package. The condition for accepting the return is that the products must be in the same condition in which they were delivered (not damaged, showing no signs of use, all tags intact, and in the original packaging). A product without a tag cannot be accepted for return. The products mentioned in the return email must be handed over entirely to the courier within a maximum of 14 days from the date the customer communicated their unequivocal decision to withdraw from the contract via email. If the returned package contains different products than those mentioned in the return email, the package will be refused.

There is no possibility of exchanging products! The customer must return what does not fit and place a new order with the desired size.

Shipping fees will NOT be refunded! Return shipping costs will be borne by the customer.
The package MUST NOT be sent with "cash on delivery"; such packages will be returned to the sender, with the round-trip shipping costs being paid.

RETURN PROCEDURE:

1. Informative Email
   An email should be sent to contact@heys.ro containing the following details:

   • Online order number
   • Invoice number
   • Product name or code
   • Date of product receipt
   • Reason for return
   • Customer details:
     • For individuals: Full Name, Address, Email, Phone, Bank Account
     • For companies: Company Name, Tax Identification Number, Address, Legal Representative, Email, Phone, Bank Account

2. Shipment of Goods
   The returned product must be sent to the following address: Strada Orientului nr.1, Vila 50, Tunari, Ilfov, Romania, 077180

3. Refund of Payment
   The refund will be made within 14 calendar days from the receipt of the returned package and will represent the value of the ordered products, excluding the delivery and return shipping costs, which will be borne by the Client, in accordance with Article 14, paragraph (2) of Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals. The Client expressly agrees that the refund will be made exclusively via bank transfer, regardless of the payment method used for the order, and agrees to provide the Seller with bank account details for the transfer. For orders paid by card, the amount will be refunded to the same card used for the transaction.