FAQs
Order Status and Shipping
When will I receive my order?
All Heys Romania orders are shipping Standard ground out of our Distribution Center in Germany.
Heys Romania will ship your order via standard ground from our Distribution Center in Germany within 24-48 hours of receiving your order and the successful processing of your credit card payment. In the even that a delay may occur with your order, Heys Romania will contact you within 1-2 business days. If you require urgent assistance with your order, please email info@heys.ro
If you require immediate delivery ETA, please email info@heys.ro and a representative will get back to you.
Heys EU GmbH will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.
What company do you ship with?
All shipping is done with DHL Standard ground shipping out of our Distribution Center in Germany.
What is the Status of my Order?
Please "Log In" into your account and view its Order Status and tracking information
How do I change or cancel my order?
Once you have received an order confirmation number you will not be able to make any changes or cancel the order. Please send us an email at info@heys.ro for any changes/cancellations.
How do I track my order?
Once your order is shipped via DHL you will receive an email providing you with your tracking number. Kindly click the link to view the status of your package. You may also "Log In" to your account to retrieve your tracking number displayed beside the “Fulfillment Date”
How much is shipping?
All shipping rates are specially reduced for you to better enjoy your online shopping experience with us.
Offer excludes: Algeria, Egypt, Georgia , Israel , Lebanon , Morocco , Russia, Syria , Tunisia , and Turkey. We will contact you with a rate quote after the order is placed.
My order never arrived.
Click the "Log In" link at the top right hand side of our site, then click on the order in question to retrieve your tracking number(s) (your tracking number will be displayed beside the Fulfillment Date). Click the tracking link provided to see your order status. If your package shows a status of “delivered” please email info@heys.ro for assistance.
When will my order ship?
After placing your order, you may click the "Log In" link at the top right hand side of our site to review your order status. When your order is shipped you will see your tracking number displayed in your account. You will also receive a shipment confirmation email along with a URL link to track your package on DHL website
An item is missing from my shipment.
Click the "Log In" link at the top right hand side to review the items purchased. If you have received your shipment, please check inside each piece to make sure the missing item(s) is not “nested” inside another product – we do this to further save you from shipping charges.
If the missing item is not “nested”, Please email our EU Heys representative for further assistance at info@heys.ro
Do you accept Backorders / Advance Orders ?
At this time, we do NOT accept Backorders / Advance orders.
Returns
How do I return my product?
Answer Content
I received the wrong product.
Answer Content
What is your return policy?
Answer Content
Warranty
Question Name
Answer Content
Question Name
Answer Content
Question Name
Answer Content
Question Name
Answer Content
